The full installation process took a few days." "3CX Live Chat could improve by being more customizable. "The solution was simple to install, but the configuration was not as simple. It is quite easy to configure aspects of it, and it has a good soft client." "We have not had any bugs or glitches, the solution is stable." "3CX has a graphical user interface, and this is awesome because I don't have to have an IT person from my company in my customer's environment to set up and configure 3CX for my client. It makes it convenient for the customer to reach us." "3CX is easy to use. That's how a lot of customers prefer to communicate nowadays. Additionally, it integrates very well with WordPress." "The integration with SMS has been helpful. The ability to raise a call straight out to the cloud is fantastic, it is really useful. Additionally, the solution integrates well with other CRMs." "The most valuable features of 3CX Live Chat are the ability to go straight to a call or screen-sharing and creating multiple channels from the same chat widget effectively. We were able to log into the application to check which users were using the solution and if they were in a call or not.
The communication aspect of the solution was always working very well, the sound quality was perfect.
"The integration between the video and voice is the most valuable solution." "The dashboards and interface of the solution are very good, they have covered most of the main features needed for our needs." "The most valuable features of 3CX Live Chat are the integration with our existing CRM allowing us to get all of the numbers synced together.
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